Worldwide free shipping on orders of 500 EUR+. Free returns on all orders worldwide within 15 days of delivery.
We pack and ship all orders from ICONIC GROUP LLC head office in Zug, Switzerland. Orders are usually processed within two business days of receipt (excluding Swiss bank holidays and holidays). Orders placed after Swiss time 15:00 are processed the next business day. During busy periods, such as seasonal occurrences, promotional sales, or any circumstances beyond our control, such as adverse or catastrophic weather conditions, processing may take longer, and certain services may be permanently or temporarily discontinued. In such cases, we will use the best alternative service. Orders are then sent by DHL, DPD, FedEx, or UPS for fast and secure delivery. You will be notified via email by our system.
Orders outside Switzerland may be subject to customs duties. These charges are collected by your local authority and are not paid on this website. Iconic customer service team is happy to help you with customs before delivery; please contact us through chat or email.
Customs policies vary widely from country to country. ICONICOUTFITTERS is not responsible for any additional charges when they occur. You are responsible for providing any information required by customs to ensure the goods are cleared.
Thank you for shopping at ICONICOUTFITTERS. If you're not entirely satisfied with your purchase, we're here to help.
We offer a full refund or store credit on purchases returned within 15 days of receiving your order. Return shipping is free for all orders worldwide. Contact our team by submitting the return form and we will arrange your free return label.
The following guide explains the different kinds of returns and how to execute them.
If you simply change your mind about an item you have bought from us online, you can return it to us for a refund or store credit within 15 days of receiving your order. Return shipping is free — we will provide a prepaid return label for all countries worldwide.
To be eligible for a return, the items must be in resaleable condition:
We strongly recommend using a secure or trackable postage method and keeping proof of postage. Iconic is not responsible for lost items. Until received at our warehouse, the items remain your responsibility. We reserve the right to refuse an exchange or refund if goods are not in a saleable condition or are damaged.
Once your return is received and inspected, you choose:
Option 1 — Full Refund
A full refund to your original payment method, processed within 5-7 business days of us receiving your return. Please allow an additional 3-5 business days for your bank or card provider to process the payment.
Option 2 — Store Credit
Full store credit for the purchase amount, valid for 12 months from the date of issue. Store credit is issued instantly upon return approval — no waiting for bank processing. Store credit can be used on any item at iconicoutfitters.com.
The choice is always yours.
For incorrect or faulty items, we refund any return postage costs incurred. Our Customer Care team will arrange this. Once received, we will inspect the item and notify you of the status of your refund.
All Orders Worldwide: A free return shipping label will be provided for all countries. Simply contact us within 15 days of delivery and we will arrange your free return.
To exchange an item for another size, color, or fit, return the original item and place a new separate order for the item you wish to receive. You may immediately or wait for your return to be processed using store credit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Items purchased with a gift card will be refunded to the original gift card. If combined with other payment methods, refunds are processed first to the gift card, then to the remaining payment method.
The following items cannot be returned under any circumstances:
If you received the wrong item or your order arrived damaged, please contact support@iconicoutfitters.com within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or full refund at no cost to you — no return required for damaged or incorrect items.
After posting, we provide a tracking number via email. Add support@iconicoutfitters.com to your contacts to ensure receipt. Alternatively, you can log in to your account to check order status and delivery tracking.
To address non-delivered orders, please follow our policy:
1. Reporting a Non-Delivery Issue
Contact us within 30 days of the expected delivery date, including order number, tracking number, shipping address confirmation, and any relevant evidence.
2. Investigation Process
3. Resolution Options
4. Claims Made After 30 Days
Claims after 30 days are not eligible. Customers must notify promptly.
5. Exclusions
6. Preventative Measures
If you have any questions about your return, our customer service team is happy to help:
This policy applies to all orders placed on iconicoutfitters.com. Iconic Outfitters reserves the right to refuse returns that do not meet the conditions stated above.
