- SATISFIED OR REFUNDED -
For items purchased on this website, we offer a refund or store credit on purchases returned within 14 days of receiving your order. The return service is offered via post and customers are responsible for the shipping costs of returns. Once you contact our team by submitting the return form or directly by email, we will calculate the cost of the return for you by our carriers and will deduct the amount from your refund.
Before returning your item/s, make sure you carefully read the instructions below and get in touch with our customer service below:
- How do I return unwanted or unsuitable items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@iconicoutfitters.com or use our return portal Please note that returns will need to be sent to the following address: Iconic Group GmbH, Lettenstrasse 9, 6343 Rotkreuz, Switzerland
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@iconicoutfitters.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@iconicoutfitters.com.
Suppose you simply change your mind about the item you have bought from us online. Then you can return it to us for a refund (the initial delivery charges are non-refundable), an exchange or a voucher code, within 15 days from the date of receiving your order. You will need to post your return back to our swiss fulfillment centre. Make sure you get in touch with our customer service, before returning your item(s).
To be eligible for a return, the item/s must be in a resalable condition and:
We offer a return service via post and expect our customers to be responsible for the shipping costs of returns. Once you contact our team by submitting the return form or directly by email, we will calculate the cost of the return for you by our carriers and will deduct the amount from your refund. If you order over EUR 500 in the EU - our return service is free (one free return label per order). In case you choose to not use our delivery services and return the item/s via a courier of your choice, we strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Iconic is not responsible for any items not received or lost. Until we receive your return to our warehouse, the items and their condition remain your responsibility. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
We'll email you to confirm your return has been received and that your request is being processed. You may expect our reply within 72 hours of contacting us for a return. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
To return an item, make sure you first contact our customer care team by using our dedicated Return Request Form here.
- How do I exchange an item?
If you would like to exchange an item for another size, color or fit in stock, you will need to return the item to us and place a new separate order for the item you wish to receive. You may proceed with your new order and pay, or wait for your return to arrive at our warehouse and pay using the store credit that will be issued for your returned item. Learn more about legibility and how to return your item in our return guide here.
- Can I return an item that is on sale?
Unfortunately, we cannot accept returns on sale items or gift cards.
- Can I return an item if it was purchased using a gift card?
If you paid for your whole order with a gift card, your order will be refunded to the original payment gift card. If you paid with a combination of a payment card and a gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment card. Our gift cards are valid for one year from the date of issue.
Still have a question, concern, or feedback? Contact our Customer Service Team here.
