Not if you order to the EU, the United Kingdom or the United States. For these countries, all import duties and taxes are calculated and paid at checkout, and your parcel ships duty-paid. There is nothing more to pay on delivery: no customs fees and no surprise bills from the courier. For other countries outside Switzerland, import duties and taxes may be charged by the carrier on delivery.

Orders are processed within 1–2 business days and shipped from our warehouse in Switzerland. Standard shipping usually takes 5–8 business days within Europe. Express shipping (typically 2–4 business days) is available at checkout for most destinations. You'll receive a tracking link by email as soon as your order ships.

Yes, we ship worldwide from Switzerland. International orders typically arrive within 7–14 business days with standard shipping, or 2–4 business days with express, depending on your location. For the EU, the United Kingdom and the United States, import duties and taxes are paid at checkout, so there is nothing to pay on delivery. For other destinations, import duties, taxes and customs fees may be collected by the carrier on delivery and are the responsibility of the customer. Parcels that are refused or not collected are not eligible for a refund of duties, taxes or shipping costs. Questions about customs? Email us at support@iconicoutfitters.com before you order and we're happy to help.

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Please contact us immediately at support@iconicoutfitters.com and we'll do our best to help. Once an order has shipped, it can no longer be modified.

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to track your parcel directly on the carrier's website. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us.

You can request a return within 14 days of receiving your order. Items must be unworn, unwashed and in their original packaging with all tags attached. Returns are credited as store credit (minus the return shipping cost). Sale items, underwear, bras, earrings and gift cards cannot be returned, unless the item is faulty or the EU/UK 14-day cooling-off period applies. To start a return, email us at support@iconicoutfitters.com with your order number before sending anything back.

To get a different size, request a return within 14 days and place a new order for the size you need. You can order your new size straight away, so you don't miss your event, or wait and pay with the store credit from your return. Not sure about your size? Email us before ordering and we'll help you choose.

Once we receive and approve your return, your store credit is issued within 5 business days and sent to the email address used for your order. It is valid for 12 months. Refunds to your original payment method apply to damaged, defective or incorrect items and to cancellations under the EU/UK 14-day cooling-off period; these are processed within 14 days of receiving your return.

Each product page includes a detailed size guide with measurements in both cm and inches. We recommend measuring your bust, waist, and hips and comparing to our size chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Still unsure? Email us and we'll help.

Most of our pieces run true to size. Any exceptions are noted in the individual product description. We also include model measurements and the size they're wearing on each product page to help you visualise the fit.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your safety.

Enter your discount code in the "Gift card or discount code" field at checkout and click Apply. Only one discount code can be used per order. Discount codes cannot be applied retroactively to completed orders.

Yes! We love collaborating with creators and students. For influencer partnerships or student discount enquiries, please reach out to us at support@iconicoutfitters.com with your details and social handle or student ID.

Absolutely — that's exactly what we design for. Our collections are built for festival season with bold silhouettes, breathable fabrics, and statement pieces that stand out. Browse our Festival Edit for curated looks styled for Coachella, Playa, and beyond.

Care instructions are printed on the label of each garment and listed on the product page. Most of our pieces are best hand washed or machine washed on a delicate cycle in cold water. Avoid tumble drying where possible — air drying preserves colour and shape for longer.