Refund policy

- EASY RETURNS FOR STORE CREDIT -

For items purchased on this website, we offer store credit on purchases returned within 14 days of receiving your order. We do not offer cash refunds for change-of-mind returns, except where required by law (see the sections on damaged items and on orders shipped to the European Union below). The return service is offered via post and customers are responsible for the shipping costs of returns. Once you contact our team by submitting the return form or directly by email, we will calculate the cost of the return for you with our carriers and deduct that amount from your store credit.

Before returning your item/s, make sure you carefully read the instructions below and get in touch with our customer service:

- How do I return unwanted or unsuitable items?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@iconicoutfitters.com. Please note that returns will need to be sent to the following address: Iconic Group GmbH, Lettenstrasse 9, 6343 Rotkreuz, Switzerland

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, the item/s must be in a resalable condition and:

1. Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your purchase is no longer eligible for return. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance, or deodorant that may leave a scent or mark. We can't, for example, accept a return of an item that smells, is stained, shows signs of being worn or washed, or has wear and tear type damage.
2. In the interests of hygiene, underwear, bras, and/or earrings cannot be returned, unless there is a manufacturing fault (see "Damaged, defective or incorrect items" below).
3. Our gift cards are not returnable or refundable. All our gift cards last for one year from the date of issue and can be used in multiple transactions until the credit runs out.

- How does store credit work?

We will notify you once we've received and inspected your return, and let you know whether it was approved. If approved, you will receive store credit for the price paid for the returned item/s, minus the return shipping cost. Initial delivery charges are not included in the store credit. Store credit is usually issued within 5 business days of approval and sent to the email address used for your order.

• Store credit is valid for 12 months from the date of issue
• Store credit can be used on any item at iconicoutfitters.com, in one or several orders, until the balance runs out
• Store credit cannot be exchanged for cash
• Store credit is non-transferable

- Return shipping

We offer a return service via post and expect our customers to be responsible for the shipping costs of returns. Once you contact our team by submitting the return form or directly by email, we will calculate the cost of the return for you with our carriers and deduct that amount from your store credit. If you order over EUR 500 in the EU, our return service is free (one free return label per order). In case you choose not to use our return service and send the item/s via a courier of your choice, we strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Iconic is not responsible for any items not received or lost. Until we receive your return at our warehouse, the items and their condition remain your responsibility. We reserve the right to refuse a return if goods are not returned in a saleable condition or are damaged.

We'll email you to confirm your return has been received and that your request is being processed. You may expect our reply within 72 hours of contacting us for a return.

Damaged, defective or incorrect items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, you can choose a replacement (if in stock), store credit, or a full refund to your original payment method, and there is no charge for the return shipping.

European Union and UK 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If you exercise this right, you may choose store credit or a refund to your original payment method. Refunds are issued within 14 days of us receiving your returned items, and include the standard delivery charge if you return your entire order. The direct cost of returning the item/s is your responsibility as described above.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, except where the item is faulty or where the EU/UK cooling-off period applies.

- How do I exchange an item?

If you would like to exchange an item for another size, colour or fit in stock, return the item to us and place a new separate order for the item you wish to receive. You may place your new order and pay right away, or wait for your return to arrive at our warehouse and pay using the store credit issued for your returned item.

- Can I return an item that is on sale?

Unfortunately, we cannot accept returns on sale items or gift cards, except for faulty items or where the EU/UK cooling-off period applies.

- Can I return an item if it was purchased using a gift card?

Yes. Returns of items paid for with a gift card, in full or in part, are credited as store credit in the same way as any other return. Our gift cards are valid for one year from the date of issue.

- Duties and import taxes

Import duties and taxes paid at checkout or on delivery are not refundable for change-of-mind returns, as they are charged by the destination country and are not returned to us. They will be refunded in full if your item arrived damaged, defective or incorrect, and for orders cancelled under the EU/UK 14-day cooling-off period. Parcels refused or not collected on delivery are not eligible for a refund of duties, taxes or shipping costs.

Still have a question, concern, or feedback? Contact our Customer Service Team here or email support@iconicoutfitters.com.